Shipping Times

North America 5-7 business days after 48-72 hours processing time. We will do our best to meet these shipping estimates, but cannot guarantee them. We are not liable or responsible for any delays, re-routes, or failed deliveries of your package once shipped. We want to make sure you receive your order and if you have any further questions or concerns with the status of your order, please contact us at yanimadeitcandleco@gmail.com

Customs & Import Taxes

-Customers are responsible for any customs and import taxes that may apply. We are not responsible for delays due to customs.

Return Policy

In the event you are not completely satisfied with your purchase for any reason, you may return it to us for an exchange or refund. All returns must be postmarked within fourteen (14) days of the purchase date. All returned items must be in new and unused condition.

Return Process

To return an item, please email customer service at yanimadeitcandleco@gmail.com to obtain a Return Merchandise Authorization (RMA) number. After receiving a RMA number, place the item securely in its original packaging, and mail your return to the following address:

-Yani Made It... Candle Company 248 3rd St #1037 Oakland, CA 94607

-United States

-Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return.

Refunds

After receiving your return and inspecting the condition of your item, and after our approval of the requested refund. We will process your return or exchange. Please allow at least seven (7) days from the receipt of your item to process your return or exchange. We will notify you via email when your return has been processed.

        -For defective or damaged products, please contact us at the customer                    service email below to arrange a refund or exchange.

Questions

If you have any questions concerning our return policy, please contact us at Yanimadeitcandleco@gmail.com